A few things you might wonder.
From choosing your next styling tool to tracking your order, find a little help right here.
Choosing your tool
1. Which styling tool should I choose?
Start with the look you love. Choose a curler for curls, a straightener for a sleek look, or a 2-in-1 styler to switch between the two. Explore a hot air brush if you prefer a brush-based styling routine. Check the features and recommended use on the individual product page.
2. How do I choose the right voltage and plug?
Check the voltage and plug specifications on the product page before ordering, and select the version suitable for the power supply where you will use it. Do not assume every model is dual voltage. If you are unsure, contact us with the model name and your delivery country before purchasing.
3. Where can I find instructions for my tool?
Start with the manual supplied with your product. You can also visit our User Manuals page to look for your model. If you cannot find the right guide, email us with the model name or a clear photo of the product label. Always follow the instructions for your exact model.
4. How can I get help choosing a tool?
Tell us the look you want to create, your hair type, your country, and any model you are considering. Email xinjihui333@outlook.com, and our team will help you review the product information before you choose.
Shipping & orders
5. Which countries do you ship to?
We currently ship only to Indonesia, Mexico, and Brazil. We do not offer delivery outside these three countries.
6. Is shipping free?
Yes. We offer free shipping on all orders delivered within Indonesia, Mexico, and Brazil. No delivery fee will be added at checkout.
7. Where will my order ship from?
Your order will be dispatched from our local warehouse within the delivery country. We operate local warehouses in Indonesia, Mexico, and Brazil and do not use cross-border direct shipping for customer orders.
8. How long will my order take to arrive?
Orders are usually processed within 1–2 business days. After dispatch, estimated delivery is generally within 4 days.
Processing time is separate from transit time. Remote areas, public holidays, severe weather, or busy shipping periods may result in longer delivery times. Please check our Shipping & Delivery page for more information.
9. How can I track my order?
Once your order has been dispatched, we will send a shipping confirmation email with the available tracking information. Follow the tracking link in the email or open the order status page linked in your order confirmation. If you need help finding your tracking details, contact us with your order number.
10. Can I change or cancel my order?
Please email us as soon as possible with your order number and the change you need. We will check whether the warehouse can still update or stop the order. If it has already been dispatched, we will explain the available next steps. This does not affect any cancellation rights you have under applicable law.
11. What if tracking says delivered, but I have not received my package?
Check the delivery details and any safe place indicated by the carrier. You can also check whether someone at your address accepted the parcel. If you still cannot locate it, contact us with your order number and tracking details so we can investigate with the carrier.
Returns & support
12. Can I return my order?
Please review our Returns & Refunds policy for the return window, eligibility requirements, and the process that applies to your order.
To start a return, email xinjihui333@outlook.com with your order number and the item you would like to return. Contact us for the correct return address before sending your parcel. Your applicable statutory rights remain unaffected.
13. What should I do if my item is damaged, faulty, or incorrect?
Contact us as soon as you notice the issue. Include your order number, a description of the problem, and photos where helpful. Our team will review the issue and help arrange an appropriate resolution under our policy and applicable consumer law.
14. Does free shipping include return shipping?
Free shipping applies to the original delivery of your order. Return shipping is handled separately under our Returns & Refunds policy and applicable law. Contact us before arranging a return so we can explain the correct process and any applicable costs.
15. How can I contact MAIMEITE?
Email our customer support team at xinjihui333@outlook.com. For order questions, include your order number and delivery country. For product questions, include the model name or number.
We aim to respond within 24 hours. Some issues may require additional time to investigate and resolve.