Returns & Refunds

At MAIMEITE, we want you to feel confident about your purchase. This policy applies to orders placed directly through our online store for delivery to Indonesia, Mexico, and Brazil.

Our voluntary return policy is additional to your rights under applicable consumer protection laws. Where those laws provide different conditions or greater protection, those legal rights take priority.

1. Our 15-Day Return Policy

You may request a change-of-mind return within 15 calendar days of receiving your item, subject to the conditions below.

Please contact us within this period to start your return. You do not need to ensure that the returned package reaches us within those same 15 days.

This voluntary return period does not limit your legal rights concerning faulty, damaged, incorrect, or misdescribed products.

2. Conditions for Change-of-Mind Returns

For a return under our voluntary policy, the item must be unused, undamaged, and returned with its original packaging, included accessories, and manuals. Please provide your order number, receipt, or other proof of purchase.

Opening the packaging to inspect the item does not, by itself, make it ineligible, provided the item remains unused and complete.

These conditions apply only to voluntary change-of-mind returns. They do not override statutory withdrawal rights or remedies for defective or non-conforming products.

3. How to Request a Return

Contact us at xinjihui333@outlook.com with your order number, delivery country, and the item you would like to return.

For a product issue, please describe the problem and include photos where helpful. You do not need to give a reason when exercising a legal right to withdraw from your purchase.

Our team will provide the appropriate return address and shipping instructions for your order. Please check with us before sending an item to the address printed on your parcel, as that address may not be the correct return location.

Our return instructions are intended to help route your package correctly and do not make your statutory cancellation rights subject to our approval.

4. Return Shipping Costs

For voluntary change-of-mind returns, you are responsible for return shipping costs unless we agree otherwise or applicable law requires us to cover them. Original delivery charges are not refunded for these voluntary returns unless required by law.

For faulty, damaged, incorrect, or misdescribed items that qualify for a return, MAIMEITE will cover the necessary return shipping costs. We will confirm the appropriate shipping arrangement with you.

Where local law requires a no-cost return, including a valid statutory withdrawal in Brazil, we will cover the applicable costs.

5. Damaged, Faulty, or Incorrect Items

Please check your order after delivery and contact us as soon as you notice damage, a fault, a missing item, or an incorrect product.

We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, or a refund, respecting any right you have to choose between available remedies.

The 15-day voluntary return period and unused-item conditions do not prevent you from making a valid statutory claim.

6. Sale Items and Exchanges

Sale and promotional items are covered by the same return conditions as full-priced items. Refunds are based on the amount actually paid.

For a voluntary exchange, contact us before returning your item. We may arrange a return and refund so that you can place a separate order for the item you prefer. This does not affect any legal right to a replacement for a faulty or incorrect product.

7. Refunds

For returns under our voluntary policy, we will notify you after receiving and inspecting the returned item.

Approved voluntary refunds will be issued to your original payment method within 10 business days of approval. Where the original payment method cannot receive the refund, we will agree on a suitable alternative with you.

Refunds required by law will follow the applicable legal deadlines and procedures rather than any longer period in this voluntary policy.

If you have not received an expected refund, contact us at xinjihui333@outlook.com so that we can check its status.

8. Your Consumer Rights by Country

Brazil

For online purchases, you may exercise your statutory right of withdrawal within 7 calendar days of receiving the product, without providing a reason. We will arrange the return at no cost to you and initiate the refund of all amounts paid, including applicable original delivery charges, immediately as required by Brazilian law. Our voluntary unused-item conditions and 10-business-day refund schedule do not restrict this right.

Mexico

Where Article 56 of Mexico’s Federal Consumer Protection Law applies, you may revoke your consent within 5 business days after delivery of the product or signing of the contract, whichever occurs later. You may notify us using a legally valid, verifiable method. Applicable statutory rights take priority over our voluntary return conditions. Freight and insurance costs for this type of withdrawal are governed by applicable law.

Indonesia

Your rights under Indonesian consumer protection and electronic commerce laws remain unaffected. These include applicable rights concerning incorrect or non-conforming goods, delivery that does not meet agreed terms, hidden defects, and damaged goods. Our voluntary return conditions do not replace or restrict these rights.

9. Contact Us

For return requests, product issues, or refund questions, please contact:

MAIMEITE Customer Support
Email: xinjihui333@outlook.com