Shipping policy
Shipping Coverage & Local Fulfillment
MAIMEITE currently ships only to Indonesia, Brazil, and Mexico.
We operate local warehouses in all three countries. Orders are dispatched from a warehouse within the delivery country, rather than shipped directly to customers from overseas.
We do not currently offer delivery outside these three countries. Available shipping options for your address will be displayed at checkout.
Order Processing & Delivery Time
Order processing: Orders are usually processed within 1–2 business days after order confirmation.
Estimated transit time: Delivery is generally expected within 4 calendar days after dispatch from our local warehouse.
Processing time is separate from transit time. The delivery estimate begins when your package is handed over to the carrier, not when you place your order.
Delivery to remote areas may take longer. Public holidays, severe weather, and periods of high shipping demand may also affect delivery times. Please review any delivery estimate provided for your address at checkout or in your order confirmation.
If we become aware of a significant delay affecting your order, we will contact you with an update. These estimates do not limit your rights under applicable consumer protection laws.
Shipping Fees
Shipping fees are calculated based on your delivery address and the shipping options and promotions applicable to your order.
The shipping charge will be displayed at checkout before you complete your purchase.
When a free shipping promotion is available, its eligibility requirements, qualifying order value, and any delivery-area restrictions will be stated in the promotion terms.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with the available tracking details.
You can follow your shipment using the tracking link in that email or through the order status page linked in your order confirmation.
Tracking updates depend on the carrier and may not appear immediately after dispatch. If your tracking information appears incorrect or stops updating, please contact us so we can investigate.
Customs & Taxes
Orders are shipped domestically from our warehouses in Indonesia, Brazil, or Mexico. We do not use cross-border direct shipping for customer orders.
Any applicable local taxes will be reflected in the prices and order total shown before payment, in accordance with local requirements.
If you receive an unexpected request for an import duty or customs clearance payment relating to your order, please contact us so we can verify it with the carrier.
Delivery Issues
Please contact us promptly if your package is delayed beyond its estimated delivery time, the tracking information has stopped updating, or the package is marked as delivered but you have not received it.
Also contact us if your order arrives damaged, incomplete, or contains the wrong item.
Include your order number, delivery country, and a brief description of the issue. For damaged or incorrect items, photos of the product and packaging can help us understand the problem.
Our team will respond within 24 hours to begin assisting you. The time needed to resolve an issue may vary depending on the investigation required. We will work with you and the carrier to arrange an appropriate resolution, including any remedy required by applicable law.
Contact Us
For shipping questions, tracking assistance, or delivery issues, please contact:
MAIMEITE Customer Support
Email: xinjihui333@outlook.com